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Certain emails going directly to deleted box and it's driving me crazy

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genevieve.mef
genevieve.mef
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For some reason some important emails are now regularly going straight to deleted before I've even seen them. Luckily I know to keep an eye on them but how do I go about rectifying this please.

For some reason some important emails are now regularly going straight to deleted before I've even seen them. Luckily I know to keep an eye on them but how do I go about rectifying this please.

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